Return Request

Submit this form to request a Return Merchandise Authorization (RMA). We respond within 1 business day. Read the full return policy before submitting.

Contact information

Full name * Company

Email * Use the email on the original order. We'll match it manually before issuing an RMA. Phone

Order information

Order number or PO * If you ordered against a purchase order, enter your PO number. Delivery date * Date the order was delivered, per carrier tracking. ⚠ This delivery is more than 30 days ago. Returns must arrive at our facility within 30 days of delivery — see policy.

Item(s) being returned

Some items are not eligible for return. Custom-built instruments, calibration-on-demand orders once started, hazmat consumables, and software licenses cannot be returned.

ITEM 1

SKU or product name * Serial number Qty *

Include the serial number where available — helpful for traceability on calibrated and verified instruments.

Reason for return

Reason *

Description of issue *

Have photos? After we respond with your RMA number, simply reply to that email with photos attached.

Preferred resolution *

Refund to original payment method Approved refunds issue within 10–15 business days of receipt and inspection. Replacement (same SKU, if available) We ship the same item back at no additional charge. Exchange for a different item Price difference handled separately. We'll quote before processing.

Acknowledgments

I have read and agree to the Castletronics return policy. I understand a 20% restocking fee may apply for non-defective returns. I understand return shipping is my responsibility. Reimbursement, where eligible, is handled per the return policy.

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Our team is here to help · Mon–Fri 8am–5pm MT

Return Request

Contact information

Order information

Item(s) being returned

Not eligible for return

Returns may also be denied for

Reason for return

Preferred resolution *

Acknowledgments

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